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What makes some Web sites more successful than others? Itīs no
mystery. Basically, the key is to do the same things that make your
business successful: Devote as much time and energy as you can to the
project, and keep updating your pages to make them more and more useful.
Instead of offering only one opinion on the subject, we asked some
successful Web site consultants to give a few tips of their own on how to
create an attractive, attention-grabbing Web page.
Case Study: As Was Web Site Design
Debbie Levitt is the owner of As
Was, a small business in Long Island, New York, that she formed in
1995. She started with just two staff people; she now employs eight, and
is in the process of hiring twenty salespeople around the world. As Was
has two dialup connections to the Internet: a 28.8-Kbps and a 33.6-Kbps
modem that, Debbie says, are much more affordable than direct connections.
She adds: "Since Iīm a Web site designer, I like to have an average
system. That way, I know how fast my sites really appear on most peoplesī
computers."
Tip 1: Give people a reason to (re)visit
The most successful Web sites not only give people a reason to visit in
the first place, but also provide an incentive for people to return.
Simply telling people that your site updates every week or two can help
encourage users to bookmark your site and come back later on.
One way to encourage visits is to capitalize on your existing customer
base. If you regularly place an ad in a newspaper or magazine that already
draws visitors, add a reference to the URL of your Web site somewhere on
that ad. Bill Cameta, for instance, the owner of Cameta Camera, tells
people in his Shutterbug magazine ad that they can find more up-to-date
information on his companyīs Web site.
Tip 2: Remember your audience
The most successful Web sites take their audiences into account and make
allowances for visitorsī computer equipment, time constraints and need
for information. Use standard colors and keep your site clean. Donīt try
to do too much on any one page. Use Java applets, forms and animated
images sparingly. Keep your Web pages uncluttered so that people wonīt
mind looking at them.
Tip 3: Remember your other publications
Be conscious of the rest of your companyīs printed material and publicity
outlets when you create your Web pages. Be consistent in your graphics;
use the same logo that appears on your letterhead, and the same kind of
writing style thatīs found on your other business materials.
Coordinate your pages with other forms of communication. Put your URL
on all your ads. Let people order brochures from your Web site. In turn,
the printed brochures can refer to your Web site for more timely or
detailed information.
Tip 4: Do one thing at a time
Lots of Web pages take the kitchen sink approach to graphic design. All
their contents are packed into a single document, complete with plenty of
graphics. Be sure to divide your text and images into several pages, and
include no more than one or two topics on each page.
Whenever possible, itīs best to keep Web pages short, perhaps only one
or two screens in length. When thatīs not possible, itīs helpful to
provide a table of contents that people can click. Often, the contents are
presented on the left side of the screen in a narrow column.
Tip 5: Care and feeding of your Web pages
Like a garden or a pet, a Web site benefits from regular care and feeding.
Once you create your graphics and design your pages, your work is by no
means unchangeable (as it would be after itīs printed on paper). On the
Web, revising and republishing your work is simply a matter of
transferring some files from your computer to the Web server, the computer
that presents your documents on the Internet, and possibly revising some
links to those graphics. Donīt be afraid to get feedback from visitors
and colleagues, and then revise and improve your work.
Tip 6: Donīt send visitors away
Be careful about adding links and ads that encourage people to leave your
site. They may never return. Itīs hard enough attracting visitors in the
first place. Banner ads may get you more visits, but they can lead people
away from your site, too. If you really want to invest in banner
advertising, make sure you try sites that work.
Tip 7: Proofread, check and test your pages
A key point in creating a Web page is not something you do but something
you donīt do: make spelling errors and grammatical blunders. A single
typo at the top of your Web page can ruin the professional appearance you
tried so hard to create. Find someone in your office who has an eye for
detail to go over your text. (Itīs easier for outsiders to find mistakes
than for the authors who are close to their work.) Many HTML editors have
built-in spell-checkers. Use them!
Be sure to test your pages to see how they look and how fast the
graphics appear. All your work can go wasted if your viewer gets
impatient, presses the Escape (Esc) key (which stops the page from
loading), and goes to another site. Itīs also a good idea to view your
Web pages on different browsers to make sure that they look the way you
want: Different browsers display colors differently, and some older models
donīt display goodies like Java applets or JavaScript at all.
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